COLORADO SPRINGS, Colo., March 2, 2017 /PRNewswire/ — The International Customer Management Institute (ICMI) today announces that it is accepting call for papers for its 2017 Contact Center Demo & Conference. Produced by ICMI, a trusted advisor in the contact center industry for more than 30 years, the Contact Center Demo & Conference provides its attendees with the knowledge, tools, and resources to achieve and exceed expectations within today’s customer management industry.

ICMI’s Contact Center Demo & Conference will return to Las Vegas September 25-27, 2017. To learn more and to submit a speaker proposal by March 10, please visit:

This year’s Contact Center Demo & Conference will offer a variety of speaking opportunities ranging from 15 minute presentations to half-day workshops. Selected presenters will have the opportunity to educate a wide range of customer service professionals looking to learn the latest best practices and enhance their careers. Speaker submissions should offer practical and specific takeaway tools that will enable attendees to implement improved processes immediately within their own organizations. Submissions encompassing case studies are highly suggested and are given the most consideration. The speaking platforms offered this year include:

  • NEW- Ignite Talk:  A 15 minute presentation providing a powerful snapshot of a topic with the intent to spark new ideas and jumpstart action
  • Traditional Presentation: A 55 minute presentation plus an additional 5 minutes for a Q&A session
  • NEW- Deeper Dive Breakout: A 1 hour and 45 minute presentation, plus 15 minutes for a Q&A providing a closer look at one particular topic
  • Skill Builder Workshop: A half day Workshop with an in-depth tutorial on a particular topic

The event’s larger conference program will revolve around six brand new, hand-picked tracks covering topics critical to today’s customer service industry including: training, culture, operational efficiency, analytics, leadership, customer satisfaction, performance optimization, customer loyalty and more.

2017 Contact Center Demo & Conference tracks:

  • Achieve Metrics Nirvana
  • Boost Your Culture
  • Drive Customer Success
  • Elevate Your Leadership
  • Maximize Productivity
  • Optimize Technology

«We are excited to open submissions for this year’s speaker proposals and always do so with the intent of offering our attendees the most engaging and applicable content to educate and aid their business acumen,» said Patty Caron, Event Director, ICMI. «This year’s tracks have been handpicked to reflect the industry’s most critical topics accompanied by actionable insights from professionals with varied experiences and backgrounds.»

ICMI has historically brought together strong lineups of industry experts to share the latest tips, techniques, and insights on how to make immediate improvements to their businesses. ICMI Contact Center Demo & Conference 2017 will feature 3 full days of presentations, workshops, site tours and more. To register for ICMI’s Contact Center Demo & Conference,  please visit: 

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About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit for the latest news and information about UBM. 


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SOURCE International Customer Management Institute (ICMI)