COLORADO SPRINGS, Colo., Sept. 7, 2017 /PRNewswire/ — HDI, the first membership association and certification body created for the technical service and support industry, is now accepting entries for the 2018 HDI Industry Awards. Each year, these awards are given to the individuals, teams, and organizations that have enhanced their technical service and support through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction. Winners of the awards will be honored at a ceremony held during the HDI 2018 Conference & Expo next spring in Las Vegas.

Nominations Now Open For the 2018 HDI Industry Awards

Awards nominations will be accepted through October 31, 2017. For more information and to submit a nomination in any of the six award categories, visit

«Professionally speaking, there are few things better than being recognized for our accomplishments,» said Leslie Cook, director of membership, HDI. «This is especially true for those in tech support—who provide so much value to the customer, and do it in an industry that hinges on the ability to evolve with an ever-changing technological landscape.»

Entries will be reviewed by a team of qualified and dedicated judges who will select the most innovative and creative submissions. This year’s awards program will honor the top individuals and organizations in the following six categories:

  • HDI Analyst of the Year*
    Honoring the industry’s top first-level support analyst.
  • HDI Desktop Support Technician of the Year*
    Honoring the industry’s top desktop support technician.
  • HDI Manager of the Year*
    Honoring an internal or external support manager who has excelled within his or her organization and advanced the profession of technical service and support.
  • HDI Team Excellence*
    Honoring best-in-class technical support organizations that deliver the highest level of customer service and technical support.
  • HDI Local Chapter Officer of the Year*
    Honoring a hard-working volunteer and contributor from the HDI local chapter community.
  • HDI Hall of Fame
    Honoring influential members of the tech support community for their outstanding contributions to HDI.

*Awards sponsored by Robert Half Technology.

Each award addresses a specific area of technical support, and applicants are asked to demonstrate how they have enhanced the image of the support industry by attaining the highest standards of quality and customer satisfaction.

«Often the first or most frequent touchpoint for clients, a tech support team is incredibly impactful to a business and should be recognized as such by team leaders,» said John Reed, senior executive director for Robert Half Technology. «When you validate and empower your support team, it leads to a happy and productive workforce—and ultimately, satisfied customers. We’re thrilled to partner with HDI to honor the industry’s finest with these prestigious awards.»

HDI and Robert Half Technology encourage IT service and support centers worldwide to apply for each of the categories and nominate deserving recipients for these prestigious honors. For more information on the HDI Industry Awards, visit:

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at  HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit for the latest news and information about UBM. 

About Robert Half Technology 
With more than 100 locations in North America and Europe, Robert Half Technology is a leading provider of technology professionals for initiatives ranging from web development and multiplatform systems integration to network security and technical support. Robert Half Technology offers online job-search services at

Contact: Heather Donner, 415-947-6109, [email protected]


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