COLORADO SPRINGS, Colo., Sept. 14, 2017 /PRNewswire/ — The International Customer Management Institute (ICMI) announces the brand-new Demo Zone at the upcoming ICMI Contact Center Demo. The Demo Zone is a designated space featuring the technological innovations and service solutions that are directly impacting contact centers. Select companies will be given the stage to display their products and provide deep dives into the intricacies of their function within the contact center. ICMI Contact Center Demo takes place September 25-27 in Las Vegas, NV. To learn more about ICMI Contact Center Demo and to register, please visit:

ICMI Contact Center Demo Features Innovation Zone to Highlight New Contact Center Technology

«We added the Demo Zone to really emphasize the innovation that is going on in the contact center industry, specifically related to the new products and technology that is currently being developed and released,» said Patty Caron, event director, ICMI. «It’s important to show off advancements these organizations are making to improve contact centers and customer service because it frequently has a positive impact on larger business goals and organizations as a whole.»

The Demo Zone gives contact center professionals the opportunity to show-off their hard work and display new systems, technologies and software through a series of presentations categorized by topic. Organizations such as Genesys, Pegasystems, Talkdesk, and injixo will take time to present their state-of-the-art contact center solutions, providing in-depth presentations on how their new technology works and how it will impact the contact center.

As aforementioned, the Demo Zone will cover a series of topics relevant to today’s contact center industry. Topics covered include goal setting, e-learning, self-service analytics, reward and recognition capabilities, career development, integrated analytics, data management and more. Many of these topics will be split among four overarching themes, each taking place at a different date and time. The Demo Zone schedule is as follows:

  • Performance Management: Monday, September 256:00 PM- 7:00 PM
  • Workforce Management: Tuesday, September 2610:15 AM- 11:15 AM
  • CRM: Tuesday, September 2612:30 PM1:30 PM
  • Quality: Wednesday, September 2710:00 AM- 11:00 AM

The Demo Zone will also feature a special demonstration from Salesforce, taking place September 26 from 5:30 PM to 7:00 PM. To learn more about the Innovation Zone at ICMI Demo, please visit:

To register for ICMI Contact Center Demo, please visit: 

To register for a media pass, please visit: 

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About ICMI  
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals — from frontline agents to executives — who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit for the latest news and information about UBM. 


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SOURCE The International Customer Management Institute (ICMI)