COLORADO SPRINGS, Colo., Aug. 23, 2017 /PRNewswire/ — Presented by itSMF USA and HDI, FUSION 17 Conference & Expo, the ITSM industry’s most comprehensive event, will provide valuable in-person networking and educational experience to its over 1,600 attendees. FUSION 17 is the premiere service management event of the year, offering over 100 educational breakout sessions, unique event speakers, unmatched networking opportunities and more.

FUSION 17 to Provide the Highest Value Experience to ITSM Professionals

FUSION 17 takes place October 31- November 3, at the Rosen Shingle Creek in Orlando, FL. For more information and to register, visit:

FUSION 17 is tailored to provide service management professionals with the knowledge and contacts needed to further their ITSM strategy and drive the industry forward. Attendees have the opportunity to learn from the foremost ITSM organizations and thought leaders, as well as get a first-hand look at the new technologies and strategies that are aiding in the growth of an ever-changing industry.

«FUSION is still the single most important ITSM event held in the US,» said Andy Atencio, CTO, City of Greenwood Village. «The practitioner driven content is unique in the world of IT conferences.»

As the premier event in the ITSM industry, FUSION 17 continues to prove its value by delivering content and strategy on the most prominent topics that are effecting the industry today, including how to align IT service with business goals, improving the value of service management, building an effective ITSM strategy, and how new technology is effecting ITSM.

«Every year we strive to find new and innovative ways to deliver the best experience possible to all who attend our event, as we want to continue to be the premier event for the ITSM industry to gather and share ideas,» said Joy Sobhani, director of conferences and events, HDI. «FUSION 17 will be no different, as we are hosting a platform or content that will truly benefit the organizations involved and the ITSM industry as a whole.»

FUSION 17 is headlined with opportunities to learn from the brightest minds in the industry, discover new trends changing the future of ITSM, and meet with colleagues from around the country to discuss best practices. Highlights from FUSION 17 include:

Register for FUSION 17 by September 8 and save $400

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About itSMF USA
The itSMF USA, a chapter of itSMF International, is the independent professional organization and forum for IT Service Management professionals in the US.  A not-for-profit organization, itSMF is a prominent player in the on-going development of IT Service management professionals and the promotion of IT Service Management (ITSM) best practices, standards and qualifications in the United States.  This network of industry professionals, white papers, webinars, podcasts, conferences and other resources creates an opportunity for you and your organization to connect, learn and grow.  Come be part of the IT service management profession. Learn more at

About HDI
Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at  HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit for the latest news and information about UBM. 

Contact: Heather Donner, 415-947-6109


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